![]() In this scenario, you’re going to want to reset your Youview box first and foremost. This could be down to your connection, but there’s also a good chance that if this is the problem, then it might be down to the software on your device too. Youview Box is frozenĪnother of the more common problems that you might face is that your television gets stuck on one frame, or maybe it just won’t load properly. If the signal is poor, you might need to get in touch with your ISP to get it fixed and up to speed. If it is, then at least you can rule out that your internet connection isn’t causing the problem.Ī poor internet signal quality can often be the cause of many problems when you’re watching TV. Then, go ahead and test your internet speed online to make sure that everything is normal. Generally, all you’ll need to do to check this is restart your internet router. ![]() This can definitely interact with your Youview, as although for the most part it works with your TV aerial, for catch up channels and Netflix etc, you’ll need a strong internet connection. Issues with Broadband ConnectionĪnother pretty common problem that some people face with their Youview box is having problems with their broadband. If this is the case, then it could be your broadband connection. It’s also worth bearing in mind that your aerial may not be the cause of your problem if you’re watching catch up channels. Things might be a little more difficult if you’ve got an outdoor one though. So, if you’ve got an indoor TV aerial, then go ahead and move it around to see if you can improve the connection. And, this is the most common cause of a poor signal with Youview. Unfortunately, this isn’t the case, and if you want to watch Freeview channels you’ll need a TV aerial connection. Many people think that a Youview box works like Virgin Media, and it can work solely off of your internet connection (cable). This isn’t just a Youview box problem – this can happen with any TV box. Probably the most frequent problem that many folks out there have with their Youview box is that the signal of the box goes, or it’s pretty poor which results in a weak connection and low quality resolution or lagging. ![]() So, let’s take a closer look at each area individually and see how you can try to resolve your issue, no matter what it is. ![]() In most cases, this is likely to be the problem with your Youview box. If you’re having problems with your Youview boxes, then we can usually narrow this down to one of the possible areas. Let’s look at the most common of those that people face. So, what are the main problems that Youview users face, and how can you go ahead and resolve them? Fortunately, in comparison to some others out there, Youview boxes are a little more reliable, though not without problems. And like all TV boxes out there, there are times where you might come across problems with your Youview box. Note that there’s no SCART input here, so if you’re still on a much older TV set, it’s time to upgrade.If you’re located in the UK, then you might be using a Youview box via your broadband provider (typically BT or TalkTalk, as part of your smart TV, or you may have bought one directly). Spin the box around and alongside a power input you’ve got aerial in, aerial out, USB (for firmware updates), Ethernet and an optical sound port, as well as a 4K HDR capable HDMI port. Low profile with curving edges, it’s a simple matte black box with gloss trim, with an inoffensive BT logo on the front that glows to show the box’s status. The BT TV Box Pro is about as attractive in design as a set top box gets. It’s the VIP package that we’ve been testing the box alongside for review, for reference. It’s a pricing tier that scales well to your finances and viewing habits then, but note that the BT TV Box Pro really comes into its own when you’ve access to the full breadth of its content offerings. They vary depending on the breadth of the package you sign up for, with an entry package starting at £12, and a VIP package, including access to the premium sports and Sky TV packages, costing £65 a month: Those fees aside, there’s no upfront charge for the box itself, with the hardware subsidised by the monthly fees. ![]() An activation fee of £20 is required, alongside a postage cost of £9.99. The BT TV Box Pro is sold as part of a 24 month contract through BT. ![]()
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